Teams and Communication

The Teams and Communication course is for Academic Managers who want to learn more about how to manage teams effectively (face-to-face and remotely) and explore issues of organisational communication.

This 6-module course covers the stages of team formation, team roles and leadership, and communication issues you may face as a manager. 

Choose your dates and apply for this Online Course in Teams and Communication now! >>

Who is it for?

This course is for you if:

  • You are a new manager, or a manager with some experience, who wishes to develop and improve team working and communication in your organisation or department;
  • You want a course that gives you a range of practical ideas as well as a theoretical grounding in the topic;
  • You want to discuss issues and solutions with other managers and with a course tutor, networking within a global community.

The course requires a minimum English language level of C1. The course can be taken by managers working in a language school context in any department e.g. DOS, Marketing Manager, Head of Reception or School Director. 


This is a 6-module course, delivered asynchronously entirely online via our Moodle site.

During the course you will:

  • What Constitutes a Team. Differences between a team and a working group. How are they formed, maintained, and deployed most effectively. Different definitions.

  • Stages of Team Formation. Stages of team development, examine specific concerns and issues of each stage. Consider what options when teams get ‘stuck’.

  • Leadership in Teams. Reflect on the characteristics of a team leader, and the functions of a team leader.

  • Communication issues. Group dynamics, virtual teams. Case studies (communication problems) principles which underpin effective communication.

  • Enhancing day-to-day interactions. Active listening, practical ideas. Asking good questions, becoming better interlocutors. Helpful to diffuse potentially difficult situations, and ‘head conflict off at the pass’ (so to speak!)

  • Communications audit. Explore systems, processes and benefits of conducting a communications audit. How effective are communications in your organisation, and where can improvements be made.


The course is an asynchronous online course. It is designed this way so that you can access the material whenever it suits you. You don't have to log on at a certain time which means that wherever you are in the world the time difference is never an issue.

A new module is covered each week and the material for that module is provided over the course of the week. You are given tasks to do both in groups and individually. The discussion forums are a great opportunity to share ideas and learn from your peers on the course. It is advisable to log on regularly so that you keep up to date with the ongoing discussions. The tutor will also log on frequently, monitor the discussions and give you guidance and support.

Read our IH OTTI FAQs >>


This course is assessed through the final project, which is submitted two weeks after the final module finishes. The project is worked on throughout the course and aims to allow you to apply course input to your working context. There are opportunities during the course for you to ask questions and get feedback on drafts of your work. There is no final grade for your project but you will get feedback from your tutor on your final submission. To pass the course you will need to participate in the discussion forums and submit a successful final project.

You can find out about the certificate you will receive here.

Course Tutor

The course is delivered by an expert tutor and the number of participants ranges from 8 to 12. Our tutors are all experienced managers with many years of experience working in language schools as well as online training experience.

Time commitment

It depends on the individual, but we recommend a minimum of 7 to 10 hours per week spent online and doing tasks. Your study hours are flexible, but some tasks require group input and have set deadlines. The more time you can devote to the course, the more you will gain from it.

What is special about this course?

What participants really value in this course is the online community, the opportunity to share best practices and discuss experiences they have had with peers from all over the world. Plus the expert input from their knowledgeable tutor.

Is there a reading list for the module?

The course reading is provided during the module, with additional resources provided by the tutor as required.

Course dates & fees 

There are currently no course dates for 2024. Please email to enquire.

*The course fees stated are exclusive of 20% VAT. VAT will be added to the fee if it is paid by a business or individual located in the UK.

Course fees must be paid in full prior to the start date.

How do you apply?

  1. Choose your dates and fill in the online application form, which is sent directly to us. You will have to answer some basic questions about your qualifications and experience, but there is no need to submit any documents or proof of language level.
  2. We will review your application and get in touch if we have any queries.
  3. Once your application is approved, we will send you a payment link to pay for the course via debit/credit card. 
  4. Once the payment fee is paid (by your or your employer) we will confirm your place on the course.
  5. A few weeks before the start date we will send your log in details, and you can access the platform / VLE to familiarise yourself with how it works before the course starts. We will also send you any pre-module reading materials.

There is no deadline for applying, but once we have 12 people confirmed on a course, then it is full – so it is better to send your application form in as soon as you’re interested, to secure a place on the course!

We create each new course specially for the participants, and so we need to close applications on the Wednesday before the course begins to give us time for this.