The "Peak End" rule in Customer Experience

This webinar will be held on Thurs 24th Feb 2pm (UK) and repeated Tues 1st Mar 9am (UK),  If you can't make either, a recording will be available after. 

Completing a customer journey map is just the start of the process. Taking action and making improvements is the important step.

This webinar looks at the "Peak End" rule - and considers

• how to introduce  "WoW" moments,
• the place of "Delight and Surprise" and
• the importance of endings.  

This webinar is intended for Directors, Marketing teams and Operations teams. The format is a presentation, it is not an interactive workshop.

A zoom link will be mailed prior to the event. There is no need to register.

Follow up Sessons

Following on from this session, there are the following worhshops: 

• Staff: their employment journey.  Thurs 10th Mar 2pm (UK) and repeated Tues 15th Mar 9am (UK)