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The "Peak End" rule in Customer Experience
24 Feb - 1 Mar 2022
14:00 to 09:00
This webinar will be held on Thurs 24th Feb 2pm (UK) and repeated Tues 1st Mar 9am (UK), If you can't make either, a recording will be available after.
Completing a customer journey map is just the start of the process. Taking action and making improvements is the important step.
This webinar looks at the "Peak End" rule - and considers
- how to introduce "WoW" moments,
- the place of "Delight and Surprise" and
- the importance of endings.
This webinar is intended for Directors, Marketing teams and Operations teams. The format is a presentation, it is not an interactive workshop.
A zoom link will be mailed prior to the event. There is no need to register.
Follow up Sessons
Following on from this session, there are the following worhshops:
- Staff: their employment journey. Thurs 10th Mar 2pm (UK) and repeated Tues 15th Mar 9am (UK)