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IH Study Abroad Conference Catania
Hotel Baia Verde Catania
2-3 May 2019
We are delighted to announce our second IH Study Abroad Conference from the 2nd – 3rd May 2019 in Catania, Italy. The two-day event will be held at an incredible venue by the sea at the Grand Hotel Baia Verde.
With this Conference, unlike a workshop, we aim to create a unique environment where valued agents who know IH can learn and share with our IH schools.
It starts at lunchtime on Thursday 2nd May with presentations from schools and agents, individual meetings, and a welcome dinner and drinks.
Room: Sala Pirandello
|13.30 - 14.45||Lunch (in Dehors L’Oleandro)|
|14.45 - 15.00||Conference Opening
Lucy Horsefield, COO, IHWO; Giuliana Faldetta, Brand Engagement
and Marketing Coordinator, IHWO; and Gavin Eyre, Owner/Managing
Director, IH Cape Town
|15.00 - 16.00||Pecha-Kucha
Schools deliver a 1 minute presentation about themselves
|16.00 - 16.30||Agents intro
Agents will introduce themselves
|16.30 - 18.30||Roaming meetings with coffee|
|18.30 - 19.00||Free time|
|19.00 - 19.45||Limoncello making with Palmina|
|20.00 - 22.00||Dinner at Ristorante Marè|
On Friday 3rd May, we will have plenary sessions and workshops with international speakers, such as Nicola Lutz, from No Fluff (and Study Travel).
Nicola will be delivering a session on the 'Customer Experience - differentiation through amazing customer journeys, from agent to school and home again'. Many of you will know Nicola as one of the Directors of Study Travel. Nicola is a trained coach and mentor and has been training people in sales for 23 years. She believes good customer journeys equal increased sales.
In the afternoon there will be a really interesting Panel Discussion between representatives from IH schools and agents offering an insight into both worlds. The day will end with dinner.
|09.30 - 09.50||Welcome
IHWO, guard.me, and Palmina (IH Catania)
|09.50 - 11.20||Customer Experience - differentiation through amazing customer
journeys, from agent to school and home again
Nicola Lutz, No Fluff and StudyTravel
|11.20 - 11.50||Coffee break|
|11.50 - 12.40||Social Styles and Communication: For those who manage up and
those who manage down
Simon Thorley, IH InTuition
|12.40 - 12.55||How to recruit more students
Henry Tolley, LanguageCert
|12.55 - 13.30||StudyTravel Magazine: Annual Agency Survey 2018
Giulia Zattera, StudyTravel Magazine
|13.30 - 14.30||Lunch (in Dehors L’Oleandro)|
|14.30 - 16.30||Panel Discussion: The School-Agent Relationship
Tim Eckenfels, IH Sydney, IH Bondi, IH Darwin, IH Melbourne & IHBC;
Nicola Lutz, No Fluff and StudyTravel; and Çagla Narter, HUB Edu
|16.30 - 17.00||Coffee break|
|17.00 - 18.00||Roaming meetings|
|18.00 - 18.45||Free time|
|18.45 - 19.45||Informal drinks (hotel bar)|
|20.00 - 22.00||Dinner at Ristorante La Scogliera with pizza show & live music|
On Saturday 4th in the morning, there is an optional guided tour of Catania which participants are more than welcome to join us for!
On Saturday 4th there is also an optional fam trip to Malta to visit our school IH Malta.
If you are interested in taking part in this event please contact our Marketing Team on firstname.lastname@example.org
We can't wait to see you in May!
Thank you to our partners guard.me - International Insurance for their support and sponsorship.
Thank you to our exhibitor at the conference, LanguageCert