IH Study Abroad Conference Catania

Hotel Baia Verde Catania
2-3 May 2019

We are delighted to announce our second IH Study Abroad Conference from the 2nd – 3rd May 2019 in Catania, Italy. The two-day event will be held at an incredible venue by the sea at the Grand Hotel Baia Verde.

With this Conference, unlike a workshop, we aim to create a unique environment where valued agents who know IH can learn and share with our IH schools. 

Conference programme

It starts at lunchtime on Thursday 2nd May with presentations from schools and agents, individual meetings, and a welcome dinner and drinks.



From 12.00 Registration
Room: Sala Pirandello
13.30 - 14.45 Lunch (in Dehors L’Oleandro)
14.45 - 15.00 Conference Opening
Lucy Horsefield, COO, IHWO; Giuliana Faldetta, Brand Engagement
and Marketing Coordinator, IHWO; and Gavin Eyre, Owner/Managing
Director, IH Cape Town
15.00 - 16.00 Pecha-Kucha
Schools deliver a 1 minute presentation about themselves
16.00 - 16.30 Agents intro
Agents will introduce themselves
16.30 - 18.30 Roaming meetings with coffee
18.30 - 19.00 Free time
19.00 - 19.45 Limoncello making with Palmina
20.00 - 22.00 Dinner at Ristorante Marè

On Friday 3rd May, we will have plenary sessions and workshops with international speakers, such as Nicola Lutz, from No Fluff (and Study Travel). 

Nicola will be delivering a session on the 'Customer Experience - differentiation through amazing customer journeys, from agent to school and home again'. Many of you will know Nicola as one of the Directors of Study Travel. Nicola is a trained coach and mentor and has been training people in sales for 23 years. She believes good customer journeys equal increased sales. 

In the afternoon there will be a really interesting Panel Discussion between representatives from IH schools and agents offering an insight into both worlds. The day will end with dinner.



09.30 - 09.50 Welcome
IHWO, guard.me, and Palmina (IH Catania)
09.50 - 11.20 Customer Experience - differentiation through amazing customer
journeys, from agent to school and home again
Nicola Lutz, No Fluff and StudyTravel
11.20 - 11.50 Coffee break
11.50 - 12.40 Social Styles and Communication: For those who manage up and
those who manage down
Simon Thorley, IH InTuition
12.40 - 12.55 How to recruit more students
Henry Tolley, LanguageCert
12.55 - 13.30 StudyTravel Magazine: Annual Agency Survey 2018
Giulia Zattera, StudyTravel Magazine
13.30 - 14.30 Lunch (in Dehors L’Oleandro)
14.30 - 16.30 Panel Discussion: The School-Agent Relationship
Tim Eckenfels, IH Sydney, IH Bondi, IH Darwin, IH Melbourne & IHBC;
Nicola Lutz, No Fluff and StudyTravel; and Çagla Narter, HUB Edu
16.30 - 17.00 Coffee break
17.00 - 18.00 Roaming meetings
18.00 - 18.45 Free time
18.45 - 19.45 Informal drinks (hotel bar)
20.00 - 22.00 Dinner at Ristorante La Scogliera with pizza show & live music

On Saturday 4th in the morning, there is an optional guided tour of Catania which participants are more than welcome to join us for! 

On Saturday 4th there is also an optional fam trip to Malta to visit our school IH Malta.

If you are interested in taking part in this event please contact our Marketing Team on giuliana.faldetta@ihworld.com

We can't wait to see you in May!

Thank you

Thank you to our partners guard.me - International Insurance for their support and sponsorship. 

Thank you to our exhibitor at the conference, LanguageCert

A video from last year's conference: