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27 September 2019
12:00 to 13:00
We are pleased to announce the first of IHWO's monthly webinars.
This first webinar is "Endings."
Humans seem to be hard wired to remember endings. We remember how we felt at a last dance; a sad farewell; a triumphant medal at the end of a race; a tired return home; a heartfelt thanks and goodbye. Research into improving customer experience suggests that the 'ending' has a disproportionately significant effect on how good the whole experience is judged.
In this session we will look at how IH schools can improve lots of endings: the end of your placement testing discussion; the end of your lesson; the end of the week; the end of the exam; the end of the course.
This is a repeat of the session which Beccy gave at the Catania directors conference, including a follow-up from discussions at the time.
Friday 27th September, 12 noon (UK time)
To join on the day, just follow this link : https://zoom.us/j/156218500