27 September 2019
12:00 to 13:00

We are pleased to announce the first of IHWO's monthly webinars.

This first webinar is "Endings." 

Humans seem to be hard wired to remember endings. We remember how we felt at a last dance; a sad farewell; a triumphant medal at the end of a race; a tired return home; a heartfelt thanks and goodbye. Research into improving customer experience suggests that the 'ending' has a disproportionately significant effect on how good the whole experience is judged.

In this session we will look at how IH schools can improve lots of endings: the end of your placement testing discussion; the end of your lesson; the end of the week; the end of the exam; the end of the course.

This is a repeat of the session which Beccy gave at the Catania directors conference, including a follow-up from discussions at the time.

Friday 27th September, 12 noon (UK time)

To join on the day, just follow this link :  https://zoom.us/j/156218500