Endings

We are pleased to announce the first of IHWO's monthly webinars.

This first webinar is "Endings." 

Humans seem to be hard wired to remember endings. We remember how we felt at a last dance; a sad farewell; a triumphant medal at the end of a race; a tired return home; a heartfelt thanks and goodbye. Research into improving customer experience suggests that the 'ending' has a disproportionately significant effect on how good the whole experience is judged.

In this session we will look at how IH schools can improve lots of endings: the end of your placement testing discussion; the end of your lesson; the end of the week; the end of the exam; the end of the course.

This is a repeat of the session which Beccy gave at the Catania directors conference, including a follow-up from discussions at the time.

Friday 27^th September, 12 noon (UK time)

To join on the day, just follow this link :  https://zoom.us/j/156218500