Customer Journey Mapping Workshops

This webinar will be held on Thurs 10th Feb 2pm (UK) and repeated Tues 15th Feb 9am (UK),  If you can't make either, a recording will be available after. 

If any IH schools would like a bespoke customer mapping workshop, please get in touch with Beccy (beccy.wigglesworth@ihworld.com) and we'll arrange it! 

Delivering an improved customer experience means understanding things from your customer's perspective. 

This interactive workship will be a practical exercise in understanding the customer journey of one of your customer personas. 

This webinar is intended for Directors, Marketing teams and Operations teams. It will take the format of an interactive workshop. 

In order to prepare, and make it more valuable for you, please register with the details below. 

Follow up Sessons

Following on from this session, there are the following wokshops: 

• “Peak End" rule - Wow, Delight, and Endings.  Thurs 24th Feb 2pm (UK) and repeated Tues 1st Mar 9am (UK)
• Staff: their employment journey.  Thurs 10th Mar 2pm (UK) and repeated Tues 15th Mar 9am (UK)